Returns

Online purchases may be returned within 14 days of delivery in accordance with Irish and EU consumer law. Items must be unused, unworn, undamaged, and returned with original packaging and tags attached.

Proof of purchase is required for all refunds, exchanges, or credit notes.

If a returned product is worn, damaged, or not in its original condition, a charge may be applied to cover repair, replacement, or loss in value.

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

Returns remain the customer’s responsibility until received by The Run Hub. We strongly recommend using a tracked return service.

Online order refunds can only be processed once the product has been returned to our Returns Hub at: The Run Hub Returns, Unit 6, Coolmine Industrial Estate, Porters Road, Dublin 15, D15 KT72

Refunds will be issued within 7 days of the returned goods being received and inspected, using the original method of payment. Please note that payment providers may take additional time to process the refund.

In-store purchases are eligible for exchange or credit note only. Refunds are not available for change-of-mind purchases made in-store.

During exceptional circumstances outside of our control, there may be delays in processing returns.

Customers may also return items using our DPD Returns Portal, which provides a convenient tracked return service within Ireland.