Refund policy

We understand that sometimes you may need to return a product. We aim to make our returns process as straightforward and transparent as possible.

Online Purchases – 14-Day Right of Withdrawal

If you purchase a product online from The Run Hub, you have the right to withdraw from your purchase without giving a reason within 14 days of receiving your order, subject to the exceptions set out below.

Where an order is delivered in multiple shipments, the 14-day withdrawal period begins when you, or a person nominated by you, receives the final item from the order.

To exercise your right of withdrawal, you must notify us of your decision within this 14-day period.

You can submit your return or cancellation request electronically through your The Run Hub customer account:

REQUEST A RETURN OR CANCELLATION

Sign in using the email address associated with your order and follow the instructions to select the relevant order and submit your request.

Alternatively, you can notify us by emailing sales@therunhub.ie with a clear statement that you wish to withdraw from your purchase. Please include your order number or sufficient information for us to identify your order.

You do not need to provide a reason for exercising your statutory right of withdrawal.

Returning Your Products

Once you have notified us that you wish to withdraw from your purchase, you must return the goods without undue delay and no later than 14 days after notifying us of your withdrawal.

Products should be returned with all original packaging, tags and accessories where applicable.

You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning. If a product has been handled beyond what is reasonably necessary and its value has been diminished as a result, we may make an appropriate deduction from your refund where permitted by law.

Unless the product is faulty, damaged, incorrect or otherwise required by law, you are responsible for arranging and paying the direct cost of returning the goods to The Run Hub.

We recommend using a reliable, tracked delivery service. The Run Hub cannot be responsible for returned goods until they have been received by us.

Online purchases being returned for a refund should be sent or returned to our Coolmine store, Dublin, D15 KT72.

Refunds Following Withdrawal

Where you validly exercise your statutory right of withdrawal, we will refund payments due to you in accordance with applicable consumer law.

This includes the original standard delivery charge where required by law. If you selected a more expensive delivery option than our least expensive standard delivery service, we are not required to refund the additional delivery cost.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent the goods back, whichever occurs first, where permitted by law.

Refunds will be made using the same payment method used for the original transaction unless otherwise expressly agreed.

Please be aware that your bank or payment provider may take additional time to make refunded funds available in your account after we have processed the refund.

Exchanges

If you would prefer to exchange an online purchase rather than receive a refund, eligible products may be returned to any of our stores.

We recommend contacting the store in advance to ensure the product or size you require is available.

Our exchange service does not affect your statutory consumer rights.

Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply in certain circumstances provided for by law. These may include:

• Goods made to your specifications or clearly personalised.

• Sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery.

• Other goods or services specifically excluded from the statutory right of withdrawal under applicable consumer law.

These exceptions do not remove your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

Faulty, Damaged or Incorrect Products

Your rights in relation to faulty or non-conforming products are separate from the 14-day change-of-mind right of withdrawal.

Under Irish consumer law, if goods are faulty or do not conform to the contract, you may have a short-term right to terminate the contract within 30 days of receiving the goods and receive a full refund.

If a fault arises after this 30-day period, you may still have statutory rights to a repair, replacement, price reduction or refund depending on the circumstances. The expiry of the 30-day period does not mean that your consumer rights regarding faulty goods have ended.

If you receive a product that is faulty, damaged, incorrect or not as described, please contact sales@therunhub.ie with your order details so that we can assist you.

Where goods are being returned because they are faulty, damaged, incorrect or otherwise non-conforming, we will cover applicable return costs where required by law.

In-Store Purchases

The statutory 14-day change-of-mind right of withdrawal applies to qualifying distance purchases, including online purchases, and does not generally apply to purchases made in a physical store.

For change-of-mind purchases made in our physical stores, The Run Hub offers an exchange or credit note, subject to our in-store returns conditions.

This does not affect your statutory rights where a product is faulty, damaged, not as described or otherwise does not conform to the contract.

Your Statutory Rights

Nothing in this Returns, Refunds & Right of Withdrawal Policy limits or excludes any rights you have under applicable Irish or EU consumer protection law.